What's New at GREENstick
Follow the latest GREENstick product updates, platform improvements, AI Workforce enhancements, integrations, fixes, and customer experience upgrades. Each update explains what changed, why it matters, and how it can help your business.
Showing 66 updates
After-hours dispatch and smarter customer follow-up
New GREENstick updates help businesses connect urgent callers with their on-call team, request reviews after payment, manage team access, and get clearer reports.
Clearer Local SEO Reports Without Inactive Bing Metrics
Local SEO and Executive Report no longer show misleading zero-value Bing performance data. Your Bing listings continue to sync normally.
One Web Chat Widget for Every Business Location
Visitors can choose their location in a single website chat widget and connect with that location’s AI Chat Receptionist and inbox.
Smoother Lists, Form Submissions, and Campaign Scheduling
Edit lists directly, see how form submissions update CRM records, and schedule campaigns with clearer dates and timezone defaults.
Use Custom Objects in Forms, Campaigns, and Bulk Workflows
Custom CRM records now support choice lists, form fields, bulk actions, and campaign enrollment for associated contacts.
Disconnect Your Own Stripe Account Without a Support Request
Businesses using their own connected Stripe account can review the impact and disconnect it directly.
Request Reviews from Walk-In Customers with a Check-In Kiosk
A tablet or phone at your front desk can collect customer details and send an immediate email review request.
Action Required: Update Your Website's DNS Records by September 30
Clients who manage their own domains must update their website's A record and www CNAME to connect directly to GREENstick's upgraded hosting platform.
VIBE Websites Are Easier for Search and AI to Read
Server-rendered pages, automatic crawler files, and live CRM, web chat, and review integrations make VIBE sites more discoverable and connected.
Start with a Clearer View of Work Already Completed
Onboarding emails and Home cards can point you to completed business setup, AI work, and practical next steps.
Check SMS Registration Issues with AI Before Submitting
A new AI pre-check reviews your US SMS registration, website, and terms to highlight issues that may cause rejection.
Customize SMS Consent in Your Website Chat
AI Chat Receptionist can collect separate transactional and marketing SMS consent with editable language.
Arrange CRM Fields Around the Way Your Team Works
Group, reorder, and hide fields on contacts, companies, opportunities, and custom objects without deleting their data.
See and Manage Your Team’s Schedule in One Calendar
The redesigned My Meetings calendar brings team availability, booking details, and rescheduling into one interactive view.
Summarize Customer Messages and Route Them by Sentiment
Two purpose-built automation actions turn long messages into short summaries and route feedback by tone.
Customize AI Employee Behavior by Communication Channel
Your AI Employees can now intelligently adapt their tone, response style, and personality based on where your customers start the conversation.
AI Voice Receptionist Gets a Smarter Voice Engine
Your AI Voice Receptionist now delivers more natural conversations with improved voice quality and optional support for custom voices.
Copy Lists and Build Multi-Section Forms More Easily
List duplication, easier form sharing, clearer campaign sends, and movable form sections remove everyday CRM friction.
Clearer Guidance and Status for US SMS Activation
In-app registration help and more precise phone-number statuses make SMS setup easier to understand.
Faster Review Response Workflows
Customers can now review, edit, and approve AI-assisted responses through a more efficient workflow in the Reputation Management dashboard.
New AI Brand Visibility Reporting
A comprehensive new reporting dashboard that measures how often your business appears in AI-driven answer engines.
Send Booking Confirmations in Your Business’s Language
My Meetings can send customer confirmations and reminders in the operating language selected on your Business Profile.
See Appointment Results Alongside Your Marketing Metrics
A My Meetings metrics card shows bookings, AI receptionist contributions, and calendar health on Home and in Executive Report.
Book Multiple Services in One AI Conversation
AI Chat and Voice Receptionists can find a shared appointment block and book several services without repeating the booking process.
Send Videos, PDFs, and Photo Sets in Conversations
Send visual updates and documents through supported SMS channels without moving the customer conversation to another tool.
Read Conversation Summaries in Your Operating Language
New chat and voice summaries follow your preferred business language rather than relying only on location.
Omnichannel Inbox Social Media Integration
Reply to Instagram Direct Messages and Facebook Messenger directly from your GREENstick omnichannel inbox.
Manage Your Hosted Website from One Dashboard
The upgraded hosting dashboard brings performance, updates, staging, backups, and domain management into one view.
Plan Focused VIBE Changes with Sessions and Ask Mode
Separate project discussions by objective and explore ideas before switching to a build.
Get Meeting Recaps and Action Items in Your Inbox
Completed meeting analysis can send the recap and next steps by email, with quick access to meeting details.
Reuse Forms and Customize the Submission Experience
Duplicate forms, place multiple forms on one page, and choose a thank-you message or redirect after submission.
Find Automation Steps with a Keyboard Search
Use Cmd+F or Ctrl+F inside the automation editor to jump to the trigger or action you need.
More Control Over VIBE Builds, Domains, and Team Edits
Stop a build quickly, prepare the next prompt, and see who made changes with clearer project controls.
Offer Multi-Service Booking with Provider Priority Rules
Let customers book related services together and control which available team member receives each appointment.
Build Business Websites and Apps by Describing What You Need
VIBE’s beta launch brings business-aware website and application building into GREENstick Business App.
Respect Contact Opt-In Before Sending Campaigns
An email configuration setting checks the appropriate marketing consent before contacts receive email or SMS campaigns.
Better Service Matching for Google Business Profile
Eligible services map automatically to Google’s structured service library while unmatched custom services stay intact.
Share a Complete Meeting Recap with One Link
External meeting sharing now includes the recording, summary, transcript, topics, and action items without a customer login.
Choose How Far Ahead Customers Can Book
Set a rolling booking window or fixed date range for each meeting or service type.
Send Automation Alerts to the Right Team Member
Notify a User can take a dynamic user reference from an earlier step instead of always alerting the same person.
Change or Cancel Restaurant Reservations with AI
AI Chat and Voice Receptionists can update OctoTable booking times, party sizes, or cancellations.
Pass Only the Data Your Next Automation Step Needs
An Extract value field lets workflows select a specific value from an earlier step’s output.
Add Images to SMS Campaigns
Create and preview picture-based campaign messages alongside your text.
See AI Context as Soon as You Open a Company Record
Company summaries appear directly in the CRM profile’s Associations panel instead of behind a separate button.
Keep Salesforce and GREENstick CRM Records in Sync
Sync contacts and companies in both directions and make connected Salesforce tools available to supported AI Employees.
Classify Messages and Find Companies Inside Automations
New actions branch on the meaning of text and bring a matching company record into a workflow.
Let AI Receptionists Book Restaurant Tables
Connect OctoTable so customers can check availability and reserve a table by phone or website chat.
Find Custom CRM Records from Any Automation Trigger
Look up a project, property, ticket, or other custom record and use its data later in a workflow.
Sync Contacts and Companies with HubSpot
A two-way connection keeps customer information aligned between HubSpot and GREENstick Business App.
Keep Opportunity and Custom Fields Current with AI
AI Sales Assistant can update opportunity details and custom-object fields from sales activity, with field-level overwrite controls.
See What Changed in Your CRM and Keep Form Data Current
Form submissions update matching CRM fields, and field history shows previous values and who or what changed them.
Review Email and Campaign Results in Executive Report
Delivered, opened, and clicked metrics now sit alongside the rest of your business reporting.
Manage Team Permissions and Your Email in Business App
Authorized users can invite teammates and manage permissions, while users can update their own email address.
Fine-Tune Appointment Times and Send SMS Reminders
My Meetings adds shorter scheduling increments, customer text reminders, and shared team booking management.
Keep Your WhatsApp Business Number While Adding Team Tools
WhatsApp Coexistence connects your existing mobile business number to Conversations without giving up the phone app.
Turn Sales Conversations into CRM Updates and Next Steps
CRM AI combines AI Sales Assistant, automatic record updates, and meeting insights in GREENstick Business App.
Shorter Pauses with Supported AI Voice Providers
Supported voice configurations start responses sooner, helping calls feel less stop-and-start.
Build Specialized AI Employees for Your Business
Use the Custom AI Employee framework to create focused sales, support, or data-analysis roles.
Run Business Automations on a Recurring Schedule
Daily, weekly, and monthly triggers can start routine reminders and tasks without waiting for another event.
Better Listening and Familiar Greetings from AI Voice Receptionist
Improved turn-taking, noise reduction, and CRM caller recognition help phone conversations feel more natural.
Prepare Your Website for US SMS Carrier Approval
Review privacy terms, messaging disclosures, and consent collection before submitting your business’s SMS registration.
US SMS Activation: Allow Time for Carrier Review
A January notice reported longer A2P registration review times, with SMS unavailable while approval remained pending.
Publish and Track YouTube Videos from Your Social Tools
Connect YouTube to draft, schedule, publish, and review basic video performance alongside other social channels.
Personalize Shared Social Posts for Each Location
AI can adapt a central social post using each location’s business knowledge and instructions.
Create Facebook Posts, Stories, and Reels in One Workflow
Preview, schedule, and publish Facebook formats from the social composer instead of switching tools.
Let AI Chat Receptionist Answer Customer Emails
Enable automatic email replies and keep the full exchange visible in Conversations.
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