Customize SMS Consent in Your Website Chat
AI Chat Receptionist can collect separate transactional and marketing SMS consent with editable language.
What’s New
The web chat consent experience now uses an editable Obtain SMS consent capability instead of a fixed widget. It separates permission for transactional messages from marketing messages.
Why It Matters
Your business can adjust the wording to match its messaging practices and address a known consent-related blocker in US SMS registration.
What’s Included
- Separate transactional and marketing consent collection.
- Editable capability instructions and consent language.
- Automatic replacement of the previous consent experience on existing accounts.
- The capability is added when an account submits A2P registration.
How to Use It
- Open your AI Chat Receptionist configuration and find Obtain SMS consent.
- Review its instructions and customize them for your business’s actual messaging practices.
Good to Know
This change concerns web chat only and does not guarantee A2P approval. Although the capability is removable, your business still needs to meet applicable messaging consent requirements.
Availability
Available Now
Affected Customers
Businesses using AI Chat Receptionist web chat and US SMS registration.
Action Required
No action required to receive this update.
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