New
Keep Your WhatsApp Business Number While Adding Team Tools
WhatsApp Coexistence connects your existing mobile business number to Conversations without giving up the phone app.
Products:Customer Communication, Integrations
What’s New
An existing WhatsApp Business App number can connect to Conversations for shared customer communication and supported automation.
Why It Matters
Owners can keep personal mobile replies while the wider team and AI Chat Receptionist help manage customer inquiries.
What’s Included
- Existing-number connection through Meta authorization.
- Continued use of the WhatsApp Business mobile app.
- Team conversation management in GREENstick Business App.
- A WhatsApp trigger for AI Chat Receptionist.
How to Use It
- Open GREENstick Business App → Administration → Conversations Settings → WhatsApp.
- Sign in with Facebook and choose Connect a WhatsApp Business App for the existing number.
- Complete the QR-code connection steps on your phone.
- In AI Chat Receptionist → Configure → Triggers, enable Message Received on WhatsApp when desired.
Good to Know
You need an up-to-date WhatsApp Business App and access to the relevant Meta Business Account.
Availability
Available Now
Affected Customers
Businesses using an existing WhatsApp Business App number.
Action Required
Authorize the connection and choose whether AI should respond to WhatsApp messages.
Explore This Update in GREENstick Business App
Sign in to review the tools available on your account, or ask GREENstick for help with setup and next steps.