Faster Review Response Workflows
Customers can now review, edit, and approve AI-assisted responses through a more efficient workflow in the Reputation Management dashboard.
What Changed
We have streamlined the review response process. When your AI Business Assistant drafts a response to a new customer review, you can now view the original review, the AI-generated draft, and an inline editor all on the same screen. Approving or tweaking a response takes fewer clicks and zero page reloads.
Why It Matters
Responding to reviews quickly is critical for your local search visibility and customer trust. This update reduces the repetitive work of navigating between screens, saving you and your team valuable time while maintaining a personal, authentic brand voice.
How to Get Started
Simply log into your Business App, navigate to the Reputation Management section, and click on "Pending Reviews." The new split-screen workflow is active by default.
Availability
Available Now
Affected Customers
All users with active Reputation Management subscriptions.
Action Required
No action required.
Give Every Channel the Right Customer Experience
Configure one GREENstick AI employee to communicate in a way that feels appropriate for web chat, WhatsApp, Instagram, SMS, email, and other supported customer channels.