New
Let AI Chat Receptionist Answer Customer Emails
Enable automatic email replies and keep the full exchange visible in Conversations.
Products:AI Chat Receptionist, Customer Communication
What’s New
AI Chat Receptionist can respond to incoming email in addition to supported chat and messaging channels.
Why It Matters
Customers can receive a helpful first response when your team is busy or offline, while staff keep visibility into the exchange.
What’s Included
- Automatic replies on the enabled Email channel.
- Conversation history in Conversations.
- Email address configuration and forwarding details.
- Email-specific response instructions through the receptionist’s role configuration.
How to Use It
- Open GREENstick Business App → AI → AI Workforce → AI Chat Receptionist → Configure.
- Enable Email, then use the channel’s Settings → Advanced Email Settings.
- Complete the sender or forwarding setup and send a test message to check the response and conversation history.
Good to Know
The release supports email auto-replies for AI Chat Receptionist, not Custom AI Employees. Configure and test the email connection before relying on automatic replies.
Availability
Available Now
Affected Customers
Businesses using AI Chat Receptionist with the Email channel.
Action Required
Enable and configure Email, then test the customer response flow.
Explore This Update in GREENstick Business App
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