Action Required: Update Your Website's DNS Records by September 30
Clients who manage their own domains must update their website's A record and www CNAME to connect directly to GREENstick's upgraded hosting platform.
GREENstick has upgraded the hosting platform supporting your website.
If your organization manages its own domain and DNS records, you must update two records to connect your website directly to the new platform.
Deadline: Wednesday, September 30, 2026
Why this update is important
If your domain still routes through the legacy proxy, your website is not receiving the full benefits of the upgraded platform. Pointing your domain directly to the new platform eliminates proxy-related routing issues and performance bottlenecks, helping your website remain fast, secure, and available.
Load speeds up to 66% faster
Help visitors access your website and navigate its pages more quickly.
Up to 99.999% uptime
Improve reliability and support business continuity.
Stronger protection
Gain full edge protection against large-scale cyberattacks.
Protection for advertising and SEO
Prevent legitimate advertising and search-engine crawlers from being blocked, helping ads display reliably and protecting search visibility.
Recommended update window
Tuesday, September 22
Between 9:00 and 11:00 a.m. in your local time zone
Completing the update during normal business hours provides time to confirm that your website is working correctly and address any questions before the September 30 deadline.
How to update your DNS records
- 1
Sign in to your website hosting dashboard.
- 2
Open Domain & SSL.
- 3
At the top of the screen, note the values listed for:
- A record — typically shown with the name or host
@ - CNAME record — typically shown with the name or host
www
Domains displaying a yellow warning triangle need to be updated.
- A record — typically shown with the name or host
- 4
Example only: Always use the exact DNS values displayed in your own Domain & SSL screen. - 5
In a separate browser tab, sign in to the company that manages your domain's DNS records. This may be GoDaddy, Cloudflare, Namecheap, Squarespace, Wix, Network Solutions, or another provider.
- 6
Open the section labeled DNS, DNS Management, Manage DNS, or DNS Records.
- 7
Find the existing A record for the root domain:
- Type: A
- Name/Host:
@or the domain name - Value/Points to: Replace the current value with the A record value displayed in Domain & SSL
- 8
Find the existing CNAME record for the
wwwaddress:- Type: CNAME
- Name/Host:
www - Value/Points to: Replace the current value with the CNAME value displayed in Domain & SSL
- 9
Save both changes. If the DNS provider requests a TTL, leave it set to Automatic or keep the existing/default value.
- 10
Return to Domain & SSL in the hosting dashboard.
- 11
If the root domain is not already labeled Primary, select Make primary next to it.
- 12
Once the DNS changes take effect, the yellow warning triangle will change to a green check mark. This usually happens within an hour, although some DNS providers may take longer.
Important
Do not change or delete any MX, TXT, email, verification, or unrelated DNS records. Only update the root domain's A record and the www CNAME described above.
Need guidance or support?
If you need guidance, support, or have questions about updating your DNS records, please contact GREENstick. Our team will be happy to help.
Contact UsPlease complete this update no later than Wednesday, September 30, 2026, so your website can receive the full performance, reliability, and security benefits of GREENstick's upgraded hosting platform.
Availability
Available Now
Affected Customers
Clients who manage their own domains for their GREENstick-hosted websites.
Action Required
Update your website's A record and www CNAME to connect directly to GREENstick's upgraded hosting platform.
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