One Web Chat Widget for Every Business Location
Visitors can choose their location in a single website chat widget and connect with that location’s AI Chat Receptionist and inbox.
What’s New
A shared website can now offer a searchable location picker with business names and addresses. Each selected location answers using its own AI Chat Receptionist and knowledge.
Why It Matters
Multi-location and property teams can route inquiries to the right local team without manually redistributing leads from a central inbox.
What’s Included
- Location-specific conversations, contacts, and leads.
- Shared greeting and appearance settings for the widget.
- Add or remove locations in settings without replacing the installed website code.
- Installation options for websites, Google Tag Manager, WordPress, and GoDaddy Website Builder.
How to Use It
- In the multi-location group in GREENstick Business App, open Administration → Web Chat configuration → New Web Chat.
- Choose Add locations, select eligible businesses, and customize the greeting and appearance.
- Select Next and install the generated code on your shared website.
Good to Know
Multi-location Conversations must be enabled, and each included location needs active web chat. This widget supports floating installations only. If chats seem missing, include Web Chat and Anonymous in the location’s inbox filters.
Availability
Available Now
Affected Customers
Multi-location businesses with group Conversations and active web chat at their included locations.
Action Required
Configure and install the multi-location widget on your shared website.
Explore This Update in GREENstick Business App
Sign in to review the tools available on your account, or ask GREENstick for help with setup and next steps.