Case Studies

How One Property Management Company Experienced Success On Social Media

Background

PRAXM Management Group is a multifamily and mixed-use commercial real estate management firm. They believe the pillars to success are extraordinary service, honesty, integrity, value and performance measures backed by innovation and creativity, and community stewardship. PRAXM is located in Carmel, Indiana, providing exceptional property management services for both core owned assets of Cityscape Residential and third-party client assets. At PRAXM, they understand and prioritize that serving investors, clients, service providers, team members, and residents alike is our primary focus.

Objective

In 2019, PRAXM’s goal was to reach new renters and retain current residents utilizing their active social media accounts, including Google My Business, Facebook, and Instagram. In addition, PRAXM needed an easier solution that would allow their onsite teams to create, schedule, and publish content across their active accounts, but only on one platform. And finally, PRAXM needed real-time reporting and insights to track its social media posting efforts.

Strategy

Leveraging their new partnership with GREENstick by using their Social Media Marketing App to create, schedule, publish content, track real-time performance results on audience reach, engagements, and conversions, and then engage with the site teams bi-weekly for a social content strategy session.

Execution

PRAXM set a quota for their onsite teams to use the GREENstick Social Media Marketing App a minimum of 3 times per week to create and publish content and create sales and upsell opportunities for new and existing residents.

Social Marketing gave PRAXM one place to stay social. It provided each team member the power to generate leads, communicate with followers, and post to all their social media pages at once. It made it easy to coordinate and schedule posts and come with a bank of engaging ready-to-publish content. Social Marketing made managing social media simple for PRAXM.

Here’s a video overview of what GREENstick’s Social Marketing App can do for any business type: 

 

Using the Social Media Pro, PRAXM was primed to promote their products and services and start a conversation about current residents’ experiences – namely reputation management. PRAXM then opted into GREENstick’s Reputation Management for free as part of a larger digital bundle.

GREENstick’s Reputation Management solution allowed PRAXM to manage and monitor every aspect of their online reputation–from reviews and mentions to listings and social media, competitor insights, and more. “GREENstick’s Reputation Management is the backbone of our digital marketing strategy at PRAXM,” says Rebecca Collins, Director of Property Management.

The Results

PRAXM’S strategy of using Social Media as a prospecting tool and Reputation Management as a gateway to ask and respond to the review and gain powerful insights for better decision-making on people, product, price, and promotion.

 

  • 2,254,860 Google My Business Views (+2,084,924)
  • 133,248 Google My Business Actions Completed (+110,144)
  • 244 Reviews Collected
  • 93% Responded To
  • 4.47 Average Star Rating On Google
  • 100% Recommend Score On Facebook
  • 3,828 (+3,107) New Social Media Posts Published
  • 617,104 New Social Media Users Reached (+395,965)
  • 759,899 Engaged Social Media Users (+738,854)
Chris Beckwith-Taylor

Chris Beckwith-Taylor is a marketing innovator, known for progressing the multifamily industry forward with his behavior-based, data-driven approach to digital strategy. Beckwith-Taylor currently guides all strategic digital and technology initiatives across Green Stick Marketing's growing business portfolio. Before launching his marketing agency, Chris was the Vice President Of Marketing at The Franklin Johnston Group, where he was responsible for the strategic marketing and leasing efforts across the organization's 20,000-plus conventional, senior, and affordable assets. Chris also worked as the National Marketing Manager for Fore Property Company, where he ran the lease-up efforts for new apartment developments in Denver, Las Vegas, Pittsburgh, Orlando, and Portland. Prior to joining Fore Property Company, Christopher managed the advertising for over 150 multifamily communities at CoStar, a commercial real estate information and marketing provider based in Washington, D.C. Beckwith-Taylor’s marketing experience began in 2006 as a leasing consultant in Chicago for Village Green, a management company based out of Farmington Hills, Michigan. He last served as a Regional Marketing Director there, overseeing sales, marketing and assisting with business development initiatives.

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