Now Available: AI Voice Receptionist in Open Beta

by | Jan 22, 2025 | AI Workforce, Artificial Intelligence, GREENstick News, New Releases

Introducing AI Voice Receptionist – Now in Open Beta!

We’re excited to announce that the AI Voice Receptionist is now available to all GREENstick customers using Inbox Pro! This AI-powered assistant ensures that no customer call goes unanswered, helping SMBs capture more leads and boost conversions.

During the open beta period, customers in the US and Canada can experience the benefits of AI Voice Receptionist at no additional cost beyond their Inbox Pro subscription. Each account includes 300 voice minutes per month, with a 5-minute limit per call, giving you the chance to test and see the impact this cutting-edge technology can have on your business.

What is AI Voice Receptionist?

AI Voice Receptionist is your AI-powered employee, designed to help your business answer every call and never miss a lead. It’s the first step in our mission to bring accessible, affordable, and practical AI solutions to local businesses.

With Inbox Pro, SMBs can centralize communication and elevate the customer experience across multiple channels. Here’s what’s included:

  • [NEW] WhatsApp messaging (AI chat responses coming soon).
  • [NEW] Call forwarding.
  • [NEW] Missed call text back via SMS.
  • AI-powered web chat lead capture.
  • SMS messaging, including AI responses.
  • A unified inbox for Facebook Messenger, Instagram DMs, and email.
  • Contact creation and activity sync with Business App CRM.

Who Should Try It?

AI Voice Receptionist is in open beta, meaning it’s an evolving technology. While it performs exceptionally well in many scenarios, you may encounter some early-stage errors or notice big improvements as updates roll out.

This is a great opportunity for our valued business partners who are eager to explore the value of AI and are open to testing a product in development. If you meet the following criteria, you’ll find the most success:

  • Have an active Inbox Pro subscription.
  • Are located in the US or Canada.
  • Are already using AI web chat or AI SMS for lead capture and customer communication.
  • Have a phone number assigned to your account.

Why Join the Open Beta?

By participating in the open beta, you’ll gain early access to a game-changing solution that can transform how your business handles customer calls. Plus, your feedback will help us refine the product before its full release.

The open beta period starts January 22, 2025, and runs until late March or early April 2025. Pricing and packaging details for the full release will be announced in March 2025.

What’s Next?

AI Voice Receptionist is just the beginning. As part of the broader AI Workforce initiative, GREENstick is working to bring you more AI-powered employees to simplify operations and grow your business. Stay tuned as we continue to innovate and expand these capabilities!

Learn more about AI Voice Receptionist in our Help Center, and don’t forget to join our next webinar to see it in action.

FAQs

 

What is AI Receptionist?

 
AI Receptionist AI-powered voice and chat assistant for SMBs that can handle calls, provide information, route inquiries, and capture leads professionally across multiple communication channels.
Key features of the AI Receptionist available during the open-beta include:
 
  • Ability to be deployed on a phone-number
  • Answering questions accurately about a business using a business’ knowledge base.
  • Capturing lead information and notifying business owners about key conversation details.
At this time, AI chat receptionist and AI voice receptionist are configured separately, either through:
  • Business App > AI workforce
  • Business App > Inbox > Inbox Settings

On which communication channels can AI Receptionist respond?

During the beta launch, the AI receptionist will be able to respond connected channels such as:

  • Phone
  • SMS
  • Web chat
  • WhatsApp (coming soon)
The AI receptionist will respond on additional connected channels upon its full release, such as on Facebook Messenger and through email.
 

Why should SMBs use an AI Receptionist?

 
SMB owners and their busy teams can use it to save time, reduce missed opportunities, and provide a consistent, professional customer experience.
 

Why should SMBs use GREENstick’s AI Receptionist?

 
GREENstick’s AI Receptionist captures and converts more leads for SMBs by handling inquiries 24/7 across voice, SMS, WhatsApp (coming soon), and web chat. It’s fully integrated with the Business App CRM and Automation, enabling them to build the ideal customer experience for their target audience and automated workflows tailored to their business model.
 

How long is the Beta period?

 
The open beta period begins on January 21, 2025, and is expected to end in late March or early April 2025. The general release date, pricing, and packaging details for the AI Voice Receptionist will be announced in March 2025.
 
Through this advance notice, GREENstick customers are given time to set expectations and prepare them for upcoming changes to pricing and packaging.
 

Will my business be billed for phone calls managed by the AI Voice Receptionist?

 
During the open beta period, every SMB with an active Inbox Pro account 300 minutes of voice available every month, included at no extra cost. There is a 5-minute maximum per call.
 
The general release date, pricing, and packaging details for the AI Voice Receptionist will be announced in March 2025. This advance notice gives GREENstick Partners time to set expectations and prepare for upcoming changes to pricing and packaging.
 

Why the 5-minute limit per phone call?

 
A 5-minute limit has been implemented on individual phone calls to avoid wasting minutes on spam or unrelated conversations and to maintain purposeful interactions that align with the business’s needs.
 

What inquiries can the AI handle?

 
In open beta, the AI Voice Receptionist can handle the most common inquiries and FAQs that a receptionist would be expected to handle. This includes capturing lead information and details of the conversation if a human needs to take further action.
 
The knowledge available to the AI Receptionist comes from the AI Knowledge base in GREENstick. Instructions for how the AI Voice Receptionist behaves during calls can be modified by adding instructions in Business App > AI workforce > AI Voice Receptionist > Configure > Additional Instructions.
 

Can I update my AI receptionist’s script and knowledge base after setup?

 
Absolutely! You can update the AI’s script and business knowledge anytime by revisiting the configuration settings in the AI Workforce section.
 

What happens if the AI cannot answer a caller’s question?

 
If the AI cannot answer a caller’s question, it will capture the caller’s details and pass the inquiry to the business for follow-up. This ensures no leads or customer concerns are missed.
 

How accurate is the AI at answering FAQs?

 
The AI is trained with the business’s knowledge base and FAQs. The open beta preview is highly capable, but you may see unexpected behavior. Accuracy will depend on how well the business provides up-to-date and comprehensive information during configuration.
 
TIP: Don’t give the AI too much knowledge to draw from; it currently performs best when it’s been given only highly relevant, specific information that it will need for common phone interactions.
 
TIP: For best performance answering common questions, add instructions to the ‘Additional Instructions’ area of the Voice AI configuration, since this information is available for the AI to use in its answers without needing to “look up” anything. Common questions like pricing, services, FAQs can be added there.
 

Can I choose which languages the AI receptionist speaks?

 
Yes, businesses can enable specific languages for the AI receptionist based on their audience. Many common languages are supported, and the voice AI can switch into a different language at a caller’s request. Multi-language support is currently in beta, so results may vary.
 
TIP: To instruct your AI to answer calls by default in another language, add this to the ‘additional instructions’: “IMPORTANT: Begin all calls by speaking [language], and say: “Bonjour…”
 

How do I listen to call recordings and review transcripts?

 
Call recordings and transcripts are accessible through the Inbox and the CRM in Business App. New calls will appear in Inbox, and be logged on the contact activity in the CRM.
 
Users will also be notified about new calls via Email and App notifications.
 

Can the AI receptionist handle multiple calls at the same time?

 
Yes, the AI receptionist can manage multiple calls simultaneously, ensuring no caller is left waiting.
 

Will GREENstick release other AI Employees?

 
Yes, GREENstick will release new AI employees throughout the year to provide businesses with an AI workforce that handles job functions across the customer journey.

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