Get In Touch
There are numerous ways to connect with us here at GREENstick. We’re good a replying to all electronic correspondence with a few hours during operating hours.
Email info@greenstick.io or call/text us at +1 312.613.8663
Send us a Message
Customer Support
Phone:
+1 (877) 844-9178
E-Mail:
marketing@greenstick.io
Mailing Address:
P.O. Box 69 McGrady, NC 28649
LIVE Support Hours:
Mon-Fri: 9 AM-6 PM
Sat-Sun: Closed
Frequently Asked Questions
Is there a delay in the data appearing on the monthly Executive Report?
The Executive Report processes a lot of data. While we do our best to ensure it’s ready to go at month’s end, you may notice a 2-3 day delay before receiving your monthly report.
When the Executive Report is received, it will contain data for the entire month.
Why do the Marketing Funnels on the Executive Report and the Dashboard have different data?
The Marketing Funnel viewed on the Dashboard will automatically show data for the past 90 days, with the option to choose a different date range. On the Executive Report, the Marketing Funnel will respect the dates selected in the report. For this reason, you may see different numbers when navigating between pages.
How do I get my network (HAR) file?
There may be instances where you are not able to access areas of the platform while others are able to. In some cases, this can be linked to your Network settings blocking specific domains through which we load some of our resources which you are accessing.
In order for our Technical Support Team to better troubleshoot these types of issues, we may require your Network (HAR) File to identify these errors or the root cause of the problem.
How accurate are listings synced with Listing Sync Pro?
Listing Sync Pro listings are submitted with the listing data you provide, however, the listing site may re-format this to match their address standards.
As this is the case accuracy may largely depend on the quality of your data.
Why should I use Meeting Scheduler?
Connecting with prospects is vital in providing them the solutions they need. Previously, there were two ways to do this:
- Reach out to prospects manually to find a time that worked to meet
- Have them contact you directly to find a time to meet
While these worked, it could require a bit of back-and-forth to find a time that worked for both parties. Time zones had to be taken into account, as well as whether or not the salesperson had other meetings booked.
With the Meeting Scheduler, prospects can now use a link to easily book a meeting with their salesperson. This cuts out the back-and-forth and allows both parties to spend less time working out the details of the meeting and more time prepping for it.
Why aren't Facebook Reviews pulling into Reputation Management?
If the listing is found in Reputation Management but the reviews are not showing then Facebook needs to be connected in Reputation Management.
GREENstick Business App –> Reputation Manager –> Settings –> Connect Accounts